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General terms and conditions of Marcel Mechler Alu-Door

1. Scope

These general terms and conditions (GTC) apply to all business relationships between us, the company Alu-Door, and our customers. Our terms and conditions apply exclusively. We do not recognize deviating conditions of the customer unless we have expressly agreed to their validity in writing.

2. Offer and conclusion of contract

Our offers are non-committal and non-binding. By ordering a product, the customer submits a binding offer to conclude a purchase contract. The contract only comes into being through our written order confirmation or through the delivery of the goods.


3. Prices and terms of payment

All prices are in euros and include the statutory VAT. The prices indicated apply to the products offered in the condition specified by us. Payment can be made by prepayment, PayPal, credit or debit card or by installments. In the case of payment in installments, a deposit of at least 50% of the total amount must be paid before we start production. The balance is to be paid upon delivery or assembly.


4. Terms of Delivery

The delivery times are stated by us to the best of our knowledge and belief, but are non-binding. Delays in delivery do not entitle the customer to withdraw from the contract or to assert claims for damages. Delivery is ex works. The risk passes to the customer as soon as the goods have been delivered to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment.


5. Assembly

The assembly of the products can be carried out by us for a surcharge. The customer must ensure that the assembly conditions at the installation site meet the technical requirements. The customer must inform us immediately of all circumstances that could affect assembly.

6. Warranty and Liability 

In the event of a defect in the goods, we will provide a warranty, at our discretion, through repair or replacement delivery. If the repair or replacement delivery fails, the customer can choose to demand a reduction in payment (reduction) or cancellation of the contract (withdrawal). Further claims by the customer, in particular claims for damages, are excluded. This does not apply if there is liability in cases of intent, gross negligence, injury to life, limb or health or breach of essential contractual obligations (cardinal obligations).

7.Retention of title 

The customer is entitled to resell the goods in the ordinary course of business as long as he is not in default. The customer assigns the claims arising from a resale to us in the amount of the final invoice amount (incl. VAT) agreed with us. This applies regardless of whether the goods have been resold without or after processing. The customer remains authorized to collect the claim. Our authority to collect the claim itself remains unaffected. However, we undertake not to collect the claim as long as the customer meets his payment obligations from the proceeds received, is not in default of payment and, in particular, no application for the opening of insolvency proceedings has been filed or payments have been suspended.

8. Data protection 

The customer agrees that his personal data will be stored and processed by us insofar as this is necessary for the execution of the contractual relationship and for the maintenance of the business relationship. The customer has the right to information, correction, blocking and deletion of his stored data at any time.

9. Final Provisions

German law applies to the exclusion of the UN purchase law. If the customer is a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.


10. Severability Clause

Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall take the place of the ineffective provisions.

11. Return Policy

The customer has the right to return the goods within 14 days without giving a reason. The return period begins on the day on which the customer or a third party named by him who is not the carrier took possession of the goods. In order to exercise the right of return, the customer must inform us (Alu-Door) of the decision to return the goods by means of a clear statement (e.g. a letter sent by post, fax or e-mail). The customer must return the goods to us without undue delay and in any case no later than 14 days from the day on which he informed us of the return. The right of return does not apply to gates and doors, as these are manufactured individually for the customer. 

12. Warranty

We guarantee that the delivered products meet the specifications stated in the product description and are suitable for normal use. Should defects arise within the warranty period which can be traced back to faulty materials or workmanship, we will repair or replace the product free of charge. The guarantee period is 24 months from the date of delivery.

13. Limitation of Liability

We are not liable for damage caused by improper handling, natural wear and tear, changes or repairs by the customer or third parties. Our liability is limited to the value of the delivered goods.

14. Applicable law 

Unless expressly agreed otherwise, German law shall apply to the exclusion of the UN Sales Convention.


payment methods

- Credit and debit card
- PayPal

- Offline payments

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